Phone1300 367 330
Victoria Office:10 Bolinda Street Bentleigh VIC 3204
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We understand you may not have the ability, time or desire to mediate face-to-face; or perhaps you live regionally or overseas

Telephone & Online Service

Whatever the reason, we offer telephone and online mediation to safely and remotely help you reach a robust resolution. interMEDIATE Dispute Management’s own robust model of mediation helps ensure that all agreements are fair and all parties can live with the result.
Dispute Resolution by

Zoom, Telephone, Skype etc

Telephone Dispute Resolution (TDR-Co®) is conducted by telephone and participants can be at home, in their office indeed any place in the world. They do not see each other – and many prefer it that way. interMEDIATE Dispute Management Pty Ltd is a private organisation, and we are the experts when it comes to Telephone Dispute Resolution in the Co-Model (TDR-Co®) also known as Telephone mediation, and Online Dispute Resolution or online mediation. Approximately half of our sessions are conducted utilising telephone and online conferencing models.

Online Dispute Resolution or online mediation are conducted using computers and participants see each other – if they choose to, as well as the whiteboard and any forms, using specialised software.

When distance separates parties, for those who have safety concerns, complexity of issues or some parties simply prefer not to be together in the same room, our accredited, trained and experienced co-practitioners utilise best practice principles in TDR-Co® and ODR-Co®. With the help of a male and a female mediator working as a team to assist parties to identify and explore their issues, develop new options, consider alternatives, reconcile conflict, negotiate, and reach agreement. Face to Face dispute resolution and mediation are not always appropriate, possible or desirable. In some cases, face to face methods have the potential to re-traumatise affected parties and this compromises their ability to work effectively with the process. Professional Telephone or Online Dispute Resolution and mediation helps empower parties, enabling them to work together to craft vital, robust agreements necessary.

We provide a free telephone intake with each party and then a confidential 1 hour telephone assessment, to help determine the most suitable process for your needs and will make appropriate referrals if required.

Our equitable Telephone Dispute Resolution and Online Dispute Resolution services without bias or prejudgement, take into account specific needs of diverse groups, providing flexible and culturally sensitive service to all clients.

Telephone Dispute Resolution and Online Dispute Resolution are suitable for many types of disputes, including commercial, separating families, step families, wills, workplace, government, interstate and international.

When agreements are reached, Mediated Agreements are prepared for all parties to sign at the end of the session, sent provided immediately online, via email, or posted.

A review is available if and when required.

interMEDIATE Dispute Management complies with the Information Privacy Principles under the Privacy Act 1988.

Changing the worldOne Peace At a Time!

Trusted by organisations and families since 1995, we can help you to resolve your dispute and move forward. With our team’s, more than 380 years combined dispute management expertise, our caring and competent professional team is here for you during and after hours, 7 days a week. We’ll come to you, arrange a convenient neutral venue or provide services by telephone and internet to guide all parties towards reaching peaceful resolution.
We can help you

Find peace & resolution in fraught relationships

We can help you

Find peace & resolution in fraught relationships

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