1300 367 330

Your total solution for a productive, respectful and safe workplace

How many talented staff can you afford to lose to your competitor or have posting viral social media slurs?

Workplace disputes which are mismanaged or ignored, harm people. They are costly and damaging to your organisation and this includes loss of productivity and profitability. They put your organisation and the “officers” of your organisation at risk of litigation and even incarceration.

interMEDIATE Dispute Management’s own model of mediation is the secret to success. It offers the opportunity for workers to speak with each other respectfully in an encouraging environment, to discuss their issues, understand each other’s perspective, develop options and reach fair and robust agreements that each can live with, whilst learning effective ways to communicate and relate.
Workplace dispute mediation in Melbourne, Sydney, Hobart, Brisbane, Australia wide and globally

Costs of NOT having independent trained workplace mediators and resolving conflict include:

  • low morale,
  • disengaged staff,
  • stress leave and other unplanned absenteeism
  • physical or psychological injuries;
  • factions;
  • poor work standards, quality of service or product suffers;
  • investigations which lead to unsubstantiated findings;
  • letters of warning;
  • bullying and toxic culture;
  • high staff turnover – loss of highly valuable trained staff plus the cost and time of retraining of new staff;
  • trained staff going to work for your opposition
  • relationships breakdown
  • Workplace conflict, sabotage or violence;
  • Staff who self-harm, suicide or homicide
  • Breaking WHS or other laws
  • horrendously expensive litigation, costly specialist workplace lawyers, time spent preparing for, and attending commissions, tribunals and court;
  • payouts, huge fines – personal liability of managers AS WELL AS the organisation;
  • bad publicity, death by social media and more

These lead to lower productivity, and profitability, even bankruptcy. And even if you think a conflict between co-workers has self-resolved, if the underlying issues are ignored, ill-feeling remains and the workplace conflict resumes and escalates, requiring higher level mediation intervention and resources.

Ask us how to write interMEDIATE Dispute Management into your policy, as your dispute resolution practitioners of choice.

Why litigation should not be utilised to handle your workplace conflict

Lawyers are great for legal advice, however their training to advocate and advice may mean that workplace lawyers may not be equipped with the necessary skills to offer effective workplace dispute mediation. Litigation is inherently confrontational creating a Win/Lose situation. As such negative processes can prove detrimental to your workplace conflict case. Managing a conflict is not just about the current dispute, it is often a symptom of a much larger issue. Our skilled mediators are available in Sydney, Brisbane Hobart and Melbourne, and are there help parties to identify those underlying issues. Learn how to open positive dialogue and allow each to be heard with an equal voice, enabling them to gain a thorough understanding of each person’s perspective, encouraging self-reflection, agreement and lasting resolution.

Let our workplace bullying mediators and conflict resolution professionals, help you get your working environment functioning, harmoniously and productively.

Whether in relation to our workplace mediator training services, conflict management coaching, conflict mediation, or assistance in dealing with workplace bullying in Sydney, Brisbane, Melbourne, Hobart and beyond, don’t hesitate to call us today on 1300 367 330. We are highly skilled and passionate about what we do and this dedication is reflected in the calibre of our work.

InterMEDIATE Dispute Management has been pre-qualified to provide mediation, dispute resolution and training services to various state governments in Australia including NSW Government, QLD Health, NSW Police, APRA, OFMA, Arts Law and many others. We are the only private organisation in Australia to have been nominated to the Federal Government’s website for dispute resolution services.

We draw on our team of workplace mediators’ 380+ years of experience to educate our clients about managing future conflict. Employees learn about different conflict styles and how to better communicate and collaborate.

‘When Sally became our manager, she was so overbearing that many of us didn’t want to go to work. After two sessions with interMEDIATE Dispute Management, we began to re-build our great TEAM, agreed to a workplace charter and even decided what we’d so if there’s conflict brewing in the future.” BW, NSW state government agency.

Early intervention is vital. Resolving disputes effectively at an early stage increases employee engagement, improves workplace culture and productivity. Managing a conflict is not just about the current dispute. That is often just a symptom of a much larger issue. Our skilled mediators help parties to identify those underlying issues, allowing each to be heard with an equal voice, enabling them to gain a thorough understanding of each person’s perspective, encouraging self-reflection, agreement and lasting resolution. Let us help you get your workplace working functionally, harmoniously and productively.

How Mediation Works Best

Mediation provides an opportunity for those in dispute, to discuss their issues in a way that is meaningful, respectful, positive and solution focused. Workers take responsibility for peaceful resolution and this helps enable them to clarify roles,  understand the motives of each other, to self-reflect, improve communication, workplace relationships and reach agreements that each can live with.

Under the new Work Health and Safety legislation, employers must ensure psychological and physical safety to protect employees from conflict, bullying and harassment. It is a legal requirement to have a dispute management plan in place to prevent, as well as quickly and appropriately deal with disputes. Resolving issues allows you to get back to business quickly. A more harmonious team is more effective and this means better work practices, higher productivity and profits.

Here’s how we help:

      • Impartial, confidential advice and training to eradicate bullying & harassment and responsibly manage disputes before they escalate
      • Ensure a safe environment for workers to explore issues and air their grievances.
      • Coaching team leaders, managers and supervisors to create a productive and positive workplace.
      • Employee Assistance Program (EAP): confidential counselling for personal matters, addictions, anger management, grief, trauma and critical incidents to ensure wellbeing and engagement of workers and positive culture, to optimise effectiveness of your workplace.
      • Fact finding – workplace investigations, impartial and sensitive process when and where required, culminates in a confidential report to the decision maker.
      • Cost effective resolution solutions – avoid absenteeism, boost productivity, improve staff morale and increase profits.
      • Available during and after hours, 7 days a week for your privacy and convenience.

InterMEDIATE Dispute Management Pty Ltd mediators, facilitators, conciliators, trainers and coaches are independent of the employer organisation, which is vital to the confidence of the parties, the integrity of the process, and therefore the success of the dispute resolution. Workplace mediation and dispute resolution are useful for assisting employers and employees to resolve disputes, conflict and disrespectful behaviour, (most) bullying, harassment and toxic cultures.

InterMEDIATE Dispute Management’s independent, impartial and unbiased mediators assist parties to communicate respectfully and effectively to resolve their issues. Confidentiality and privacy helps enable parties to speak openly about their issues in workplace mediation.

Our skilled workplace mediators are able to facilitate respectful and fair discussion, guide the parties to understanding, options generating and agreement.

It is a legal obligation of employers to detect workplace conflict and workplace disputes to protect workers. Employers must have policies and practices in place for conflict management.

Penalties for ignoring the safety of workers under the legislation are significant. The maximum penalty for breaches have been extended from business owners to all officers in the organisation. These can be hundreds of thousands of dollars and/or terms of imprisonment


Our workplace mediators, counsellors and coaches are available throughout Brisbane, Melbourne, Canberra, Sydney, and Australia wide. Contact us today for more details by calling 1300 367 330 or email info@interMEDIATE.com.au.

Do you have the skills to identify, prevent and manage situations of conflict, before they escalate?
If not, you may be risking harm to your workers and your organisation. Personally you may also be liable to being sued or even encarcerated.

Our mediation courses cover everything from cyber bullying resolutions to anti bullying training
Full Day course, for Managers, Supervisors and Team-Leaders, to assist workers to effectively resolve non-serious interpersonal workplace conflict as an early intervention to prevent escalation. Course includes interactive learning, discussion, scenarios, practice and role plays


Prevent the risk of litigation and harm to workers. Respectful work behaviour, self-management and resilience training is designed for all workers, and can be customised for your workplace. Workplace culture descends from the top, so this training is essential for all workers, from the CEO to the most junior. Done in-house, this half day behavioural change training helps equip all workers with skills and knowledge to recognise and deal with workplace bullying and harassment promptly, before it escalates and becomes dangerous for people, productivity and profits.


Bullying, harassment and conflict put workers at risk of harm and the employer at risk of litigation. These need to be identified, prevented and managed. Most managers are hired or promoted due to their technical expertise and experience. Many managers, supervisors and team-leaders may need to manage complaints of Bullying & Harassment, yet are unsure, afraid or hesitant to deal with these issues promptly, as they have not yet been trained do so. Others may need to update and enhance their current skills. This half day course done in-house will equip your managers, supervisors and team-leaders with the knowledge and ability to do so efficiently, effectively, competently and confidently.


2 x Full Days course for directors, managers, HR personnel and cyber bullying mediators (who wish to refresh their skills). This foundational/refresher course presents our advanced model consisting of the facilitated/transformative/educative mediation model, and provides opportunities for skill development through the use of structured role plays in each of the 7 stages. The course also introduces concepts of ethical co-mediation practice.


5 Consecutive Days intensive Mediation Training, for executives, directors, psychologists, lawyers and other professionals. (For those who require Australian National Accreditation of the Mediation Standards Board (MSB) as a Mediator – 2 days – one for revision, practice and role plays and the second for accreditation videoing, booked separately, see course 5a below).

Those who are involved in resolving workplace disputes and conflict, such as cyber bullying, will be assisted by this mediation course to prepare for assessment and national accreditation as a professional mediator. The course has been designed to ensure that all requirements of the approval standards under the National Accreditation System are met and all specified minimum training surpassed.

As a Recognised Mediator Accreditation Body (RMAB), interMEDIATE Dispute Management trains and accredits mediators under the National Mediation Accreditation Standards (NMAS). Link to Course Design.


2 Consecutive Days, Practice, Revision, Role-Plays and then Accreditation Assessment for those who pass course 5 and wish to become nationally accredited as a mediator under the Australian NMAS standards.

Our workplace bullying mediators offer training for those in Melbourne, Sydney, Adelaide, Hobart and throughout Australia

With a positive workplace culture, stress leave, absenteeism, presenteeism, staff turnover, risks and cost of litigation by staff, time wasted in commissions and ensuing bad publicity are minimised. A positive culture means happier more satisfied employees who are more loyal and creative, and give their very best efforts. The result is a safe, more productive and more profitable organisation.

Equip yourself with the necessary skills to foster a positive and productive work environment

Our online anti bullying training courses are designed to manage conflict and end bullying & harassment in the workplace, whether in Sydney, Melbourne, Hobart, Adelaide, or elsewhere in Australia and around the world.

Courses have been constructed specifically to reduce the risks of litigation, physical and psychological harm, whilst increasing resilience, productivity and profitability. We provide public and customised in-house courses to improve the team collaboration and culture of your workplace. Contact us about in-house courses on cyber bullying and anti bullying training on 1300 367 330.

Independent Trainer’s comments: “What I most admire is your commitment to excellence and to ethical practice and I am delighted to be working with you two and your company because it also fills me with pride. Everything about the course was exemplary. Just terrific.” Dr. Peter O’Brien.

Some Mediator Trainees’ Comments:

“Professional, thorough preparation. Well balanced program. Great leaders working well together. Very
“relaxed, friendly, always encouraged to fully participate.” Peter D
“Inclusive, friendly, very knowledgeable professional presenters.” Mercedes M
“Interactive and engaging. Great experience.” Josephine G
“Well paced, informative. Great to hear experts talking. Skillful encouraging coaches.” Mark K
“There was an end goal, with all the practice and feedback.” Janice K.
“Thoroughly professional trainers and coaches and process. It restored my faith that resolving  conflicts is really possible, even when it may seem impossible. Jean- Marcel and Naomi’s enthusiasm is infectious.” Dr. Margo O
Other Courses available:
Anti-Bullying. Respectful Workplace Culture. Various courses for all staff and for management.
Crucial Key Conversations. When important messages need to be effectively communicated.
Facilitating a Discussion. between employees with a single non-serious interpersonal dispute
If you have any questions about our courses and services, phone us on 1300 367 330 or click the contact us button and send us a message.

Obtain Valuable Workplace Conflict Management Coaching and Conflict Resolution Services

We equip you with the tools to create a positive and productive work environment

Managing conflict in your workplace and need assistance?

InterMEDIATE Dispute Management Pty Ltd provides expert Conflict Management Coaches.

Whether you are in dispute with somebody in your organisation, or you are expected to assist employees who are in dispute; managing a dispute can be a daunting task. Sometimes it’s important to seek out coaching to gain the necessary assistance, support coaching and conflict resolution training to overcome some toxic scenarios before they become worse.

Workplace conflict resolution training for Sydney, Melbourne, Hobart, Brisbane, Adelaide and beyond

Regardless of where you are in Australia, or indeed, elsewhere around the globe, our conflict management coaches can offer their expertise and valuable insight to help you find a healthy resolution. Unresolved conflict in your organisation can be extremely destructive. It can devastate teams, damage morale, cause unplanned absenteeism, and negatively affect productivity and profitability of an organisation. It can lead to litigation and needs to be identified early, to prevent it from escalating out of control.

Learn how to manage conflict proactively and positively with the assistance of our trusted coaches

Sometimes known as mediation for one, interMEDIATE Dispute Management Conflict Management Coaching is usually conducted by phone prior to or as an intervention separate to you assisting parties in dispute. It is a cutting edge and structured process, designed to adopt a supportive and problem solving approach. Our coaching is available in Melbourne, Brisbane, Sydney, Hobart, Adelaide, throughout the country and internationally. The training structure is designed to the highest standards and offers the following:

  • encourages greater self-awareness and accurate self-assessment;
  • recognises and shifts your emotional state when faced with a dispute;
  • encourages reflection on your attitude and response to a dispute;
  • helps change destructive reactions to beneficial responses;
  • encourages mastery in the art of de-escalating hostilities;
  • develops assertive and effective communication in negative situations;
  • improves skills to manage disputes more collaboratively;
  • builds confidence and competence in managers, supervisors and team leaders to deal with potentially hostile situations, effectively and efficiently.

Contact our conflict management coaches today to find out more

Whether you want to find out more about our workplace training, dispute resolution services, or training opportunities for current mediators, don’t hesitate to call us today on 1300 367 330. We have the skills, training and the experience to help you achieve sustainable workplace resolutions.



Employee Assistance Programs (EAPs)

An effective Employee Assistance Program (EAP) is essential in helping prevent anxiety and distress, and demonstrates to your employees that they are important and that you care about their mental, psychological and emotional health. The interMEDIATE Dispute Management Pty Ltd EAP program saves you money by tackling problems before they become major issues which affect the quality and effectiveness of employee efforts in the workplace. Stressed employees often cause stressful workplaces.

With Employment Assistance Programs (EAP), early intervention is the key. Services are confidential and non-judgemental. InterMEDIATE Dispute Management Pty Ltd Employee Assistance Programs (EAP) provide counselling and assessments with each employee involved, and services extend to family members also requiring assistance in dealing with issues that may be affecting their relationships, health or overall wellbeing and/or their work performance. Counselling, coaching, mentoring, mediation, facilitation and conciliation are available by phone or face to face during and after hours, 7 days a week.


Reduce leave due to stress and illness, by ensuring your employees have easy access to the help they need. InterMEDIATE Dispute Management’s Employee Assistance Program (EAP) helps private companies and government organisations of all sizes to provide appropriate assistance to their employees and their immediate families. This is done in a timely manner to maintain the health and wellbeing of each person and the group. Our Employee Assistance Program (EAP) aims provide meaningful responses to their individual employee needs, and to meet the code of conduct, ethics and vision of the employee and employer, as well as to increase productivity.

We provide immediate telephone response and 48 hour service delivery. All our practitioners are highly skilled and experienced in assisting individuals with a wide range of personal, family and work related issues.

By establishing an Employer Assistance Program (EAP) contract with interMEDIATE Dispute Management, employers show clear demonstration of appropriate support through action to ensure the welfare of their employees and respective families as well as their organisation. This in turn increases morale and productivity.

Why interMEDIATE Dispute Management EAP?

  • Reduced costs in training replacement staff
  • Reduced absenteeism, tardiness and sick
  • Significantly reduced risk and cost of litigation.
  • Decreased workplace violence.
  • Lower workers Compensation insurance costs.
  • Increased employee productivity.
  • Increased supervisor/management effectiveness.
  • Improved employee morale.
  • High quality services at an affordable cost.

Registration as your preferred workplace dispute resolution provider. For a nominal annual fee, we supply you with laminated certificates to display in areas where staff and other stakeholders will have easy access to them.

Retained Employee Assistance Program (EAP) services – depending on your requirements, e.g. if you have multiple offices and workplaces throughout the state, interstate or internationally, shift workers who require dispute resolution on a 24 hour basis, multiparty or complex disputes, we can design a plan that suits your workplace. After payment of an annual retainer fee, your company will receive Employee Assistance Program (EAP) services as provided in the Annual Registration, a premium service – reduced daily rate, national coverage, crisis intervention within the hour, 24 hour response and service delivery, 7 days a week response and service delivery, no pre-pay required, 30 day invoicing and further discount for payments received within 7 days of service delivery.

Cost of an Employee Assistance Program (AEP) varies according to location of sites and number of employees covered, and is made up of an administration – retainer fee, and a reduced hourly rate for service delivery.

Changing the world, one peace at a time!

Trusted by organisations and families since 1995, we can help you to resolve your dispute and move forward. With our team’s, more than 380 years combined dispute management expertise, our caring and competent professional team is here for you during and after hours, 7 days a week. We’ll come to you, arrange a convenient neutral venue or provide services by telephone and internet to guide all parties towards reaching peaceful resolution.

find out more about how we can help you find peace & resolution in fraught relationships.