DO YOU AVOID OR FEAR MANAGING CONFLICT, WORKPLACE BULLYING, OR HARASSMENT AMONGST WORKERS, MANAGERS, DIRECTORS, BOARD MEMBERS?
Do you have the skills to identify, prevent and manage situations of conflict, before they escalate?
If not, you may be risking harm to your workers and your organisation. Personally you may also be liable to being sued or even encarcerated.
Our mediation courses cover everything from cyberbullying resolutions to anti-bullying training
Full Day course, for Managers, Supervisors, and Team-Leaders, to assist workers to effectively resolve non-serious interpersonal workplace conflict as an early intervention to prevent escalation. The course includes interactive learning, discussion, scenarios, practice and role plays
Course 1. IDENTIFY, PREVENT AND MANAGE BULLYING AND HARASSMENT IN YOUR WORKPLACE.
Prevent the risk of litigation and harm to workers. Respectful work behaviour, self-management and resilience training is designed for all workers and can be customised for your workplace. Workplace culture descends from the top, so this training is essential for all workers, from the CEO to the most junior. Done in-house, this half-day behavioural change training helps equip all workers with skills and knowledge to recognise and deal with workplace bullying and harassment promptly, before it escalates and becomes dangerous for people, productivity and profits.
Course 2. MANAGING COMPLAINTS OF BULLYING & HARASSMENT IN YOUR WORKPLACE.
Bullying, harassment, and conflict put workers at risk of harm and the employer at risk of litigation. These need to be identified, prevented and managed. Most managers are hired or promoted due to their technical expertise and experience. Many managers, supervisors, and team-leaders may need to manage complaints of Bullying & Harassment, yet are unsure, afraid or hesitant to deal with these issues promptly, as they have not yet been trained do so. Others may need to update and enhance their current skills. This half day course done in-house will equip your managers, supervisors, and team leaders with the knowledge and ability to do so efficiently, effectively, competently and confidently.
Course 4. BRUSH UP ON YOUR MEDIATION SKILLS
2 x Full Days course for directors, managers, HR personnel and cyberbullying mediators (who wish to refresh their skills). This foundational/refresher course presents our advanced model consisting of the facilitated/transformative/educative mediation model, and provides opportunities for skill development through the use of structured role plays in each of the 7 stages. The course also introduces concepts of ethical co-mediation practice.
Course 5. BECOME A WORKPLACE MEDIATOR
5 Consecutive Days intensive Mediation Training, for executives, directors, psychologists, lawyers and other professionals. (For those who require Australian National Accreditation of the Mediation Standards Board (MSB) as a Mediator – 2 days – one for revision, practice and role plays and the second for accreditation videoing, booked separately, see course 5a below).
Those who are involved in resolving workplace disputes and conflict, such as cyber bullying, will be assisted by this mediation course to prepare for assessment and national accreditation as a professional mediator. The course has been designed to ensure that all requirements of the approval standards under the National Accreditation System are met and all specified minimum training surpassed.
As a Recognised Mediator Accreditation Body (RMAB), interMEDIATE Dispute Management trains and accredits mediators under the National Mediation Accreditation Standards (NMAS). Link to Course Design.
Course 5a. NATIONAL ACCREDITATION AS A MEDIATOR,
2 Consecutive Days, Practice, Revision, Role-Plays and then Accreditation Assessment for those who pass course 5 and wish to become nationally accredited as a mediator under the Australian NMAS standards.
With a positive workplace culture, stress leave, absenteeism, presenteeism, staff turnover, risks and cost of litigation by staff, time wasted in commissions and ensuing bad publicity are minimised. A positive culture means happier more satisfied employees who are more loyal and creative and give their very best efforts. The result is a safe, more productive and more profitable organisation.
Our online anti-bullying training courses are designed to manage conflict and end bullying & harassment in the workplace, whether in Sydney, Melbourne, Hobart, Adelaide, or elsewhere in Australia and around the world.
Courses have been constructed specifically to reduce the risks of litigation, physical and psychological harm, while increasing resilience, productivity, and profitability. We provide public and customised in-house courses to improve the team collaboration and culture of your workplace. Contact us about in-house courses on cyberbullying and anti-bullying training on 1300 367 330.
Independent Trainer’s comments: “What I most admire is your commitment to excellence and to ethical practice and I am delighted to be working with you two and your company because it also fills me with pride. Everything about the course was exemplary. Just terrific.” Dr. Peter O’Brien.
Some Mediator Trainees’ Comments:
“Professional, thorough preparation. Well balanced program. Great leaders working well together. Very
“relaxed, friendly, always encouraged to fully participate.” Peter D
“Inclusive, friendly, very knowledgeable professional presenters.” Mercedes M
“Interactive and engaging. Great experience.” Josephine G
“Well paced, informative. Great to hear experts talking. Skilful encouraging coaches.” Mark K
“There was an end goal, with all the practice and feedback.” Janice K.
“Thoroughly professional trainers and coaches and process. It restored my faith that resolving conflicts is really possible, even when it may seem impossible. Jean- Marcel and Naomi’s enthusiasm is infectious.” Dr. Margo O
Other Courses available:
Anti-Bullying. Respectful Workplace Culture. Various courses for all staff and for management.
Crucial Key Conversations. When important messages need to be effectively communicated.
Facilitating a Discussion. between employees with a single non-serious interpersonal dispute
If you have any questions about our courses and services, phone us on 1300 367 330 or click the contact us button and send us a message.
Trusted by organisations and families since 1995, we can help you to resolve your dispute and move forward. With our team’s, more than 380 years combined dispute management expertise, our caring and competent professional team is here for you during and after hours, 7 days a week. We’ll come to you, arrange a convenient neutral venue or provide services by telephone and internet to guide all parties towards reaching peaceful resolution.
find out more about how we can help you find peace & resolution in fraught relationships.