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2 Certificates in one day

NSW Government now requires Construction Companies who tender for work of $1M+, to have trained at least 2 of their executives in Conflict Resolution and Alternative Dispute Resolution.

Courses are held monthly on the second Monday of each month (except January) in Liverpool NSW. Please select date in the enquiry form below. Courses can even be provided in-house.

Not only for construction companies, this course is ideal for all workplaces.

Conflict Resolution

Understand conflict and why it occurs. The effects of conflict. Resolving conflict.

Essential skills learned:

  1. Conceptual skills used in analysis, evaluation and planning
  2. Communication skills in presenting, obtaining information, facilitating information, establishing and maintaining confidence of all parties, in a culturally respectful way
  3. Literacy skills in preparing reports including documents and written materials
  4. Problem solving skills
  5. Skills in maintaining confidentiality and avoiding confidentiality breaches
  6. Skills in creating an emotionally safe and empathetic environment through all actions and activities
  7. employment of culturally appropriate and respectful practices
  8. Working with other professionals, including subject matter experts and interpreters
  9. Time Management Skills

Alternative Dispute Resolution (ADR)

Essential concepts learned:

  1. Introduction to Mediation
  2. Conciliation
  3. Principle Based Negotiation
  4. Introduction to Models of Mediation
  5. Theory Based Models of Mediation
  6. Transactional Analysis (TA)
  7. I Statements
  8. Drama Triangle
  9. Legal Contexts of Workplace Mediation
  10. Bullying & Harassment
  11. Ethical Issues and other Mediation Issues


Honestly, I did the course because I had to tick a box, however I found it extremely interesting. I’m sure it’s going to be really useful in dealing with employees, friends, family and others in conflict. May be I’ll train to become a mediator.

Click here for pricing or to make an enquiry:

find out more about how we can help you find peace & resolution in fraught relationships.