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2 Certificates in one day

Courses held monthly on the second Monday of each month (except January). Please select date in the enquiry form below, or provided in-house.

Ideal for all industries where this training is part of compliance requirements –  including construction etc.

Conflict Resolution

Understand conflict and why it occurs. The effects of conflict. Resolving conflict.

Essential skills learned:

  1. Conceptual skills used in analysis, evaluation and planning
  2. Communication skills in presenting, obtaining information, facilitating information, establishing and maintaining confidence of all parties, in a culturally respectful way
  3. Literacy skills in preparing reports including documents and written materials
  4. Problem solving skills
  5. Skills in maintaining confidentiality and avoiding confidentiality breaches
  6. Skills in creating an emotionally safe and empathetic environment through all actions and activities
  7. employment of culturally appropriate and respectful practices
  8. Working with other professionals, including subject matter experts and interpreters
  9. Time Management Skills

Alternative Dispute Resolution (ADR)

Essential concepts learned:

  1. Introduction to Mediation
  2. Conciliation
  3. Principle Based Negotiation
  4. Introduction to Models of Mediation
  5. Theory Based Models of Mediation
  6. Transactional Analysis (TA)
  7. I Statements
  8. Drama Triangle
  9. Legal Contexts of Workplace Mediation
  10. Bullying & Harassment
  11. Ethical Issues and other Mediation Issues

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find out more about how we can help you find peace & resolution in fraught relationships.