Phone1300 367 330
Head OfficeUnit 2.12 Level 3, 372 Pennant Hills Road, Carlingford NSW 2118
Visit our social pages
Become a Mediation Practitioner

Mediation Training & National Accreditation as Mediator

5 Days – Mediation Training

Get 15% discount on early bird registration

Get 30% discount for a group of 3 or more

2 Days – National Mediator Accreditation

National Accreditation Standards (NMAS)

Trainers & Coaches

Jean-Marcel Malliaté MDR

Naomi Holtring MDR

Janice McLeay MDR

Guest Lecturers: Nationally Accredited Mediation Practitioners

Independent Assessor: Paula Castille
Course conducted by Zoom

    Contact us by filling out the below information and we will get back to you.
    Welcome to the Participant Workbook

    Participant’s Workbook

    Welcome to your interMEDIATE Dispute Management 5 day + 2 course, introducing you to the knowledge and skills necessary for you to commence operating as a mediator.
    https://www.intermediate.com.au/wp-content/uploads/2021/01/Participants-2.jpg

    Participants

    Your fellow students will come from a variety of backgrounds – including social sciences (such as counsellors, psychologists, teachers, social workers), or law (including solicitors, barristers and para-legals) plus many other fields of work. In our course, we recognise the rich and important contribution that each participant will make and encourage all to reflect from time to time on their past experiences to add insights and understanding to the content of the course as we move through it together.
    https://www.intermediate.com.au/wp-content/uploads/2021/01/Your-Workbook.jpg

    Your Workbook

    We have designed your workbook which will be sent to you in hard cover and is a valuable resource which you will wish to keep close to you over the years. The workbook has content which we may spend considerable time on but other content which we will only skim through. We designed the book to sustain you into the future and have developed most sections with depth enough to give you the beginning knowledge you need to get started but also to provide you with further learning and material to think about as you gain experience as a mediator.

    The workbook is yours to use as you wish. We would encourage you to add lots of notes to sections as we go.
    This workbook has all you need to get ready for the assessment

    Content of the Workbook

    Your workbook has all the knowledge and skills you need to be ready to apply for National Accreditation as a qualified Mediator when you complete the course with us. (Of course, to be accredited you will need to take one additional step where the accrediting authority has a chance to assess your readiness.)

    Personal welcome by Directors of interMEDIATE Dispute Management by phone or Zoom

    INTRODUCTION

    Course Goals
    Essential Skills
    Essential Knowledge
    Introductory Exercises

    Online Conflict Resolution and Alternative Dispute Resolution Training

    CONFLICT

    What is Conflict and how does it occur?
    Individuals and Their cares
    The self
    How does mediation assist?
    Maslow’s hierarchy of needs
    Conflict Spiral
    Causes of conflict
    Conflict Management Quiz
    Issues in conflict
    Resolution Strategies for Conflict

    ALTERNATIVE DISPUTE RESOLUTION (ADR)

    ADR Defined
    Mediation
    Conciliation
    Negotiation
    ADR Process
    Introduction to Models of Mediation
    Facilitated Negotiation
    Mediation Diamond
    Theory Based Models of Mediation
    Transformative Mediation
    Evaluative Mediation
    Narrative Mediation
    Settlement Mediation
    Shuttle Negotiation
    Telephone Dispute Resolution
    Co-Mediation
    InterMEDIATE Educative Mediation Model

    USEFUL MEDIATION TOOLS

    Transactional Analysis
    Assertive Language “I Statements”
    Time out
    The Drama Triangle

    LEGAL AND ETHICS

    Legal Context of Workplace Mediation
    Bully and Harassment Legal Obligations
    Ethical and other Mediation Issues
    Mediator bias
    Maintaining Neutrality
    The Mediator
    The role of the mediator

    MEDIATOR SKILLS

    Mediator skills
    Questioning
    Listening
    Summarising
    Paraphrasing
    Reframing and Exercise
    Using the agenda
    Challenging the parties
    Identifying common interests
    Generating options
    Ensuring Role of the Non-Participating Support Person
    Encouraging and Facilitating Shifts

    STAGES IN MEDIATION

    Pre-Mediation and exercises
    Intake and assessing suitability
    InterMEDIATE Dispute Management telephone intake form
    The conflict management coaching relationship
    InterMEDIATE Dispute Management Workplace Initial Assessment form
    Sample Agreement to Engage in Mediation form
    The Mediation Session

    STAGE 1: EXPLANATION

    Mediator opening statement and explanation
    Role-play 1 – Paul & Jenny opening statement

    STAGE 2: ISSUES IDENTIFICATION AND CLARIFICATION

    Parties opening statements
    Clarification
    Statement summaries
    Role Play
    Mediator note taking and read back
    The final agenda
    Role Play

    STAGE 3: EXPLORATION

    Managing exploration
    Mediator language in exploration
    Managing the process of exploration
    Dealing with interruptions
    Dealing with reticence
    Dealing with verbosity
    Dealing with abuse
    Dealing with violence
    Handling strong emotions
    Empowering the parties

    STAGE 4: NEGOTIATION

    Moving from exploration to negotiation
    Problem solving
    Objectives of negotiation
    Role of Mediator in negotiation
    Shift in focus
    Language in negotiation
    Agent of responsibility
    Agent of reality
    BATNA/WATNA/MLANTA
    Hypotheticals
    Private Sessions
    Roles in private sessions
    Purpose of private sessions
    The goals of private sessions
    Managing private sessions
    Consultation about private sessions
    Introducing private sessions to parties
    Introducing the session

    STAGE 5: AGREEMENT

    The Agreement
    Testing for reality, practicality, and fairness
    Principles of agreement writing
    Agreement writing checklist
    iMDM sample agreement
    Terminating Mediation
    Feedback form
    Benefits of feedback
    Closing Protocol

    STAGE 6: POST MEDIATION

    Debriefing
    Referrals
    Referral types
    Supervision
    Destroy notes
    Clear your head
    Reporting to management

    STAGE 7: REVIEW

    The day after mediation
    Mediator Payment
    One (or three) months later
    Role-play information for National Accreditation
    Your Course Assessment
    Appendices

    PRE COURSE READING- APPENDIX A

    What Workers Need in Their Workplaces to be Satisfied, Happy and Productive. (Sent by email after student booking completed)

    PRE COURSE READING- APPENDIX B

    Can a Manager Mediate? (Sent by email after student booking completed)

    PRE COURSE READING- APPENDIX C

    Blinded by Acid. (Sent by email after student booking completed)

    PERSONAL THANK YOU BY DIRECTORS OF INTERMEDIATE DISPUTE MANAGEMENT

    By phone or by Zoom

    For further assistance

    Early Bird bookings, group discounts, payment options etc

    For further assistance

    Early Bird bookings, group discounts, payment options etc

    Co-Director, Jean-Marcel Malliaté MDR

    Master of Dispute Resolution

    UTS Law

    Nationally Accredited Mediator

    Family Dispute Resolution Practitioner

    Workplace Factual Investigator
    Co-Director, Naomi Holtring MDR

    Master of Dispute Resolution

    UTS Law (Distinctions)

    Nationally Accredited Mediator, Conciliator
    Changing the world,

    One Peace
    At a Time!

    Trusted by organisations and families since 1995, we can help you to resolve your dispute and move forward. With our team’s, more than 380 years combined dispute management expertise, our caring and competent professional team is here for you during and after hours, 7 days a week. We’ll come to you, arrange a convenient neutral venue or provide services by telephone and internet to guide all parties towards reaching peaceful resolution.
    https://www.intermediate.com.au/wp-content/uploads/2020/09/changing.png
    https://www.intermediate.com.au/wp-content/uploads/2020/10/22904-Intermediate-FINAL-LOGO.png
    https://www.intermediate.com.au/wp-content/uploads/2020/10/22904-Intermediate-FINAL-LOGO.png

    © 2020 | interMEDIATE Dispute Management | All rights reserved | Powered By Digital Dock