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Become a Mediation Practitioner

Mediation Training & National Accreditation as Mediator

5 Days – Mediation Training

Get 15% discount on early bird registration

Get 30% discount for a group of 3 or more

2 Days – National Mediator Accreditation

National Accreditation Standards (NMAS)

Trainers & Coaches

Jean-Marcel Malliaté MDR

Naomi Holtring MDR

Janice McLeay MDR

Guest Lecturers: Nationally Accredited Mediation Practitioners

Independent Assessor: Paula Castille
Course conducted by Zoom
Welcome to the Participant Workbook

Participant’s Workbook

Welcome to your interMEDIATE Dispute Management 5 day + 2 course, introducing you to the knowledge and skills necessary for you to commence operating as a mediator.
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Participants

Your fellow students will come from a variety of backgrounds – including social sciences (such as counsellors, psychologists, teachers, social workers), or law (including solicitors, barristers and para-legals) plus many other fields of work. In our course, we recognise the rich and important contribution that each participant will make and encourage all to reflect from time to time on their past experiences to add insights and understanding to the content of the course as we move through it together.
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Your Workbook

We have designed your workbook which will be sent to you in hard cover and is a valuable resource which you will wish to keep close to you over the years. The workbook has content which we may spend considerable time on but other content which we will only skim through. We designed the book to sustain you into the future and have developed most sections with depth enough to give you the beginning knowledge you need to get started but also to provide you with further learning and material to think about as you gain experience as a mediator.

The workbook is yours to use as you wish. We would encourage you to add lots of notes to sections as we go.
This workbook has all you need to get ready for the assessment

Content of the Workbook

Your workbook has all the knowledge and skills you need to be ready to apply for National Accreditation as a qualified Mediator when you complete the course with us. (Of course, to be accredited you will need to take one additional step where the accrediting authority has a chance to assess your readiness.)

Personal welcome by Directors of interMEDIATE Dispute Management by phone or Zoom

INTRODUCTION

Course Goals
Essential Skills
Essential Knowledge
Introductory Exercises

Online Conflict Resolution and Alternative Dispute Resolution Training

CONFLICT

What is Conflict and how does it occur?
Individuals and Their cares
The self
How does mediation assist?
Maslow’s hierarchy of needs
Conflict Spiral
Causes of conflict
Conflict Management Quiz
Issues in conflict
Resolution Strategies for Conflict

ALTERNATIVE DISPUTE RESOLUTION (ADR)

ADR Defined
Mediation
Conciliation
Negotiation
ADR Process
Introduction to Models of Mediation
Facilitated Negotiation
Mediation Diamond
Theory Based Models of Mediation
Transformative Mediation
Evaluative Mediation
Narrative Mediation
Settlement Mediation
Shuttle Negotiation
Telephone Dispute Resolution
Co-Mediation
InterMEDIATE Educative Mediation Model

USEFUL MEDIATION TOOLS

Transactional Analysis
Assertive Language “I Statements”
Time out
The Drama Triangle

LEGAL AND ETHICS

Legal Context of Workplace Mediation
Bully and Harassment Legal Obligations
Ethical and other Mediation Issues
Mediator bias
Maintaining Neutrality
The Mediator
The role of the mediator

MEDIATOR SKILLS

Mediator skills
Questioning
Listening
Summarising
Paraphrasing
Reframing and Exercise
Using the agenda
Challenging the parties
Identifying common interests
Generating options
Ensuring Role of the Non-Participating Support Person
Encouraging and Facilitating Shifts

STAGES IN MEDIATION

Pre-Mediation and exercises
Intake and assessing suitability
InterMEDIATE Dispute Management telephone intake form
The conflict management coaching relationship
InterMEDIATE Dispute Management Workplace Initial Assessment form
Sample Agreement to Engage in Mediation form
The Mediation Session

STAGE 1: EXPLANATION

Mediator opening statement and explanation
Role-play 1 – Paul & Jenny opening statement

STAGE 2: ISSUES IDENTIFICATION AND CLARIFICATION

Parties opening statements
Clarification
Statement summaries
Role Play
Mediator note taking and read back
The final agenda
Role Play

STAGE 3: EXPLORATION

Managing exploration
Mediator language in exploration
Managing the process of exploration
Dealing with interruptions
Dealing with reticence
Dealing with verbosity
Dealing with abuse
Dealing with violence
Handling strong emotions
Empowering the parties

STAGE 4: NEGOTIATION

Moving from exploration to negotiation
Problem solving
Objectives of negotiation
Role of Mediator in negotiation
Shift in focus
Language in negotiation
Agent of responsibility
Agent of reality
BATNA/WATNA/MLANTA
Hypotheticals
Private Sessions
Roles in private sessions
Purpose of private sessions
The goals of private sessions
Managing private sessions
Consultation about private sessions
Introducing private sessions to parties
Introducing the session

STAGE 5: AGREEMENT

The Agreement
Testing for reality, practicality, and fairness
Principles of agreement writing
Agreement writing checklist
iMDM sample agreement
Terminating Mediation
Feedback form
Benefits of feedback
Closing Protocol

STAGE 6: POST MEDIATION

Debriefing
Referrals
Referral types
Supervision
Destroy notes
Clear your head
Reporting to management

STAGE 7: REVIEW

The day after mediation
Mediator Payment
One (or three) months later
Role-play information for National Accreditation
Your Course Assessment
Appendices

PRE COURSE READING- APPENDIX A

What Workers Need in Their Workplaces to be Satisfied, Happy and Productive. (Sent by email after student booking completed)

PRE COURSE READING- APPENDIX B

Can a Manager Mediate? (Sent by email after student booking completed)

PRE COURSE READING- APPENDIX C

Blinded by Acid. (Sent by email after student booking completed)

PERSONAL THANK YOU BY DIRECTORS OF INTERMEDIATE DISPUTE MANAGEMENT

By phone or by Zoom

Contact us by filling out the below information and we will get back to you.
For further assistance

Early Bird bookings, group discounts, payment options etc

For further assistance

Early Bird bookings, group discounts, payment options etc

Co-Director, Jean-Marcel Malliaté MDR

Master of Dispute Resolution

UTS Law

Nationally Accredited Mediator

Family Dispute Resolution Practitioner

Workplace Factual Investigator
Co-Director, Naomi Holtring MDR

Master of Dispute Resolution

UTS Law (Distinctions)

Nationally Accredited Mediator, Conciliator
Changing the world,

One Peace
At a Time!

Trusted by organisations and families since 1995, we can help you to resolve your dispute and move forward. With our team’s, more than 380 years combined dispute management expertise, our caring and competent professional team is here for you during and after hours, 7 days a week. We’ll come to you, arrange a convenient neutral venue or provide services by telephone and internet to guide all parties towards reaching peaceful resolution.
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