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Become a Mediation Practitioner
Mediation Training & National Accreditation as Mediator
5 Days – Mediation Training
Get 15% discount on early bird registration
Get 30% discount for a group of 3 or more
2 Days – National Mediator Accreditation
National Accreditation Standards (NMAS)
Trainers & Coaches
Naomi Holtring MDR
Janice McLeay MDR
Guest Lecturers: Nationally Accredited Mediation Practitioners
Independent Assessor: Paula Castille
Course conducted by Zoom
Welcome to the Participant Workbook
Participant’s Workbook
Welcome to your interMEDIATE Dispute Management 5 day + 2 course, introducing you to the knowledge and skills necessary for you to commence operating as a mediator.
Participants
Your fellow students will come from a variety of backgrounds – including social sciences (such as counsellors, psychologists, teachers, social workers), or law (including solicitors, barristers and para-legals) plus many other fields of work. In our course, we recognise the rich and important contribution that each participant will make and encourage all to reflect from time to time on their past experiences to add insights and understanding to the content of the course as we move through it together.
Your Workbook
We have designed your workbook which will be sent to you in hard cover and is a valuable resource which you will wish to keep close to you over the years. The workbook has content which we may spend considerable time on but other content which we will only skim through. We designed the book to sustain you into the future and have developed most sections with depth enough to give you the beginning knowledge you need to get started but also to provide you with further learning and material to think about as you gain experience as a mediator.
The workbook is yours to use as you wish. We would encourage you to add lots of notes to sections as we go.
The workbook is yours to use as you wish. We would encourage you to add lots of notes to sections as we go.
This workbook has all you need to get ready for the assessment
Content of the Workbook
Your workbook has all the knowledge and skills you need to be ready to apply for National Accreditation as a qualified Mediator when you complete the course with us. (Of course, to be accredited you will need to take one additional step where the accrediting authority has a chance to assess your readiness.)
Personal welcome by Directors of interMEDIATE Dispute Management by phone or Zoom
INTRODUCTION
Course Goals
Essential Skills
Essential Knowledge
Introductory Exercises
Online Conflict Resolution and Alternative Dispute Resolution Training
CONFLICT
What is Conflict and how does it occur?
Individuals and Their cares
The self
How does mediation assist?
Maslow’s hierarchy of needs
Conflict Spiral
Causes of conflict
Conflict Management Quiz
Issues in conflict
Resolution Strategies for Conflict
ALTERNATIVE DISPUTE RESOLUTION (ADR)
ADR Defined
Mediation
Conciliation
Negotiation
ADR Process
Introduction to Models of Mediation
Facilitated Negotiation
Mediation Diamond
Theory Based Models of Mediation
Transformative Mediation
Evaluative Mediation
Narrative Mediation
Settlement Mediation
Shuttle Negotiation
Telephone Dispute Resolution
Co-Mediation
InterMEDIATE Educative Mediation Model
USEFUL MEDIATION TOOLS
Transactional Analysis
Assertive Language “I Statements”
Time out
The Drama Triangle
LEGAL AND ETHICS
Legal Context of Workplace Mediation
Bully and Harassment Legal Obligations
Ethical and other Mediation Issues
Mediator bias
Maintaining Neutrality
The Mediator
The role of the mediator
MEDIATOR SKILLS
Mediator skills
Questioning
Listening
Summarising
Paraphrasing
Reframing and Exercise
Using the agenda
Challenging the parties
Identifying common interests
Generating options
Ensuring Role of the Non-Participating Support Person
Encouraging and Facilitating Shifts
STAGES IN MEDIATION
Pre-Mediation and exercises
Intake and assessing suitability
InterMEDIATE Dispute Management telephone intake form
The conflict management coaching relationship
InterMEDIATE Dispute Management Workplace Initial Assessment form
Sample Agreement to Engage in Mediation form
The Mediation Session
STAGE 1: EXPLANATION
Mediator opening statement and explanation
Role-play 1 – Paul & Jenny opening statement
STAGE 2: ISSUES IDENTIFICATION AND CLARIFICATION
Parties opening statements
Clarification
Statement summaries
Role Play
Mediator note taking and read back
The final agenda
Role Play
STAGE 3: EXPLORATION
Managing exploration
Mediator language in exploration
Managing the process of exploration
Dealing with interruptions
Dealing with reticence
Dealing with verbosity
Dealing with abuse
Dealing with violence
Handling strong emotions
Empowering the parties
STAGE 4: NEGOTIATION
Moving from exploration to negotiation
Problem solving
Objectives of negotiation
Role of Mediator in negotiation
Shift in focus
Language in negotiation
Agent of responsibility
Agent of reality
BATNA/WATNA/MLANTA
Hypotheticals
Private Sessions
Roles in private sessions
Purpose of private sessions
The goals of private sessions
Managing private sessions
Consultation about private sessions
Introducing private sessions to parties
Introducing the session
STAGE 5: AGREEMENT
The Agreement
Testing for reality, practicality, and fairness
Principles of agreement writing
Agreement writing checklist
iMDM sample agreement
Terminating Mediation
Feedback form
Benefits of feedback
Closing Protocol
STAGE 6: POST MEDIATION
Debriefing
Referrals
Referral types
Supervision
Destroy notes
Clear your head
Reporting to management
STAGE 7: REVIEW
The day after mediation
Mediator Payment
One (or three) months later
Role-play information for National Accreditation
Your Course Assessment
Appendices
PRE COURSE READING- APPENDIX A
What Workers Need in Their Workplaces to be Satisfied, Happy and Productive. (Sent by email after student booking completed)
PRE COURSE READING- APPENDIX B
Can a Manager Mediate? (Sent by email after student booking completed)
PRE COURSE READING- APPENDIX C
Blinded by Acid. (Sent by email after student booking completed)
PERSONAL THANK YOU BY DIRECTORS OF INTERMEDIATE DISPUTE MANAGEMENT
By phone or by Zoom
For further assistance
Early Bird bookings, group discounts, payment options etc
For further assistance
Early Bird bookings, group discounts, payment options etc
Director, Naomi Holtring MDR
Master of Dispute Resolution
UTS Law (Distinctions)
Nationally Accredited Mediator, Conciliator
Changing the world,
One Peace
At a Time!
Trusted by organisations and families since 1995, we can help you to resolve your dispute and move forward. With our team’s, more than 380 years combined dispute management expertise, our caring and competent professional team is here for you during and after hours, 7 days a week. We’ll come to you, arrange a convenient neutral venue or provide services by telephone and internet to guide all parties towards reaching peaceful resolution.
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