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Disputes of a non-serious nature are usually best handled at a local level if possible. Often however, managers lack the skills to appropriately engage staff in the productive and open dialogue this requires. These managers are more likely to ignore the issues - allowing them to escalate, or to send them straight to H.R, which wastes the time and resources of the H.R. department who then have to process unnecessary grievance claims.
Early intervention prevents escalation of disputes, saving your organisation time and money - in avoidable processes and employing more formal processes when issues that have escalated beyond the scope of local intervention.
InterMEDIATE Dispute Management trains managers to confidently and skillfully facilitate discussions and address incidents of a non-serious nature as they arise. Workshops are tailored to the needs and culture of your organisation.
Managers who are skilled in the area of facilitiating discussions between employees, gain the confidence, trust and respect of those whom they have assisted.To ensure high quality skills are maintained, managers can also receive ongoing assistance and skills updating after the training has taken place.
Your organisation will run more smoothly and productively as stress levels, absenteeism, presenteeism and formal grievances are reduced, whilst morale and staff retention are increased.
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Workplace services 
