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    Workplace dispute resolution
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    The InterMEDIATE Team.
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    professional, highly skilled
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    Professional Telephone Dispute Resolution and mediation helps empower parties, enabling them to work together to craft vital, robust agreements necessary.

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Workplace Mediators Work with you to Achieve Effective Conflict Resolution

How many talented staff can you afford to lose, who may end up working for your competitor or posting viral social media slurs?

Workplace disputes which are mismanaged or ignored, harm people. They are costly and damaging to your organisation as well, creating loss of productivity and profitability. They put your organisation and the "officers" of your organisation at risk of litigation and incarceration.

Resolve your Workplace Dispute NOW Contact us

Workplace dispute mediation in Melbourne, Sydney, Hobart, Brisbane, Australia wide and globally

Costs of NOT having independent trained workplace mediators and resolving conflict include:

  • low morale,
  • disengaged staff,
  • stress leave and other unplanned absenteeism
  • physical or psychological injuries;
  • factions;
  • poor work standards, quality of service or product suffers;
  • investigations which lead to unsubstantiated findings;
  • letters of warning;
  • bullying and toxic culture;
  • high staff turnover - loss of highly valuable trained staff plus the cost and time of retraining of new staff;
  • trained staff going to work for your opposition
  • relationships breakdown
  • Workplace conflict, sabotage or violence;
  • Staff who self-harm, suicide or homicide
  • Breaking WHS or other laws
  • horrendously expensive litigation, costly specialist workplace lawyers, time spent preparing for, and attending commissions, tribunals and court;
  • payouts, huge fines - personal liability of managers AS WELL AS the organisation;
  • bad publicity, death by social media and more

These lead to lower productivity, and profitability, even bankruptcy. And even if you think a conflict between co-workers has self-resolved, if the underlying issues are ignored, ill-feeling remains and the workplace conflict resumes and escalates, requiring higher level mediation intervention and resources.

Click here to download our free "Workplace Culture Diagnostic"

Why litigation should not be utilised to handle your workplace conflict mediation

Lawyers are great for legal advice, however workplace lawyers may not be equipped with the necessary skills to offer effective workplace dispute mediation. Litigation is inherently confrontational creating a Win/Lose situation. As such negative processes can prove detrimental to your workplace conflict case. Managing a conflict is not just about the current dispute, it is often a symptom of a much larger issue. Our skilled mediators are available in Sydney, Brisbane Hobart and Melbourne, and are there help parties to identify those underlying issues. Learn how to open positive dialogue and allow each to be heard with an equal voice, enabling them to gain a thorough understanding of each person's perspective, encouraging self-reflection, agreement and lasting resolution.

Let our workplace bullying mediators and conflict resolution professionals, help you get your working environment functioning, harmoniously and productively. Call us now

Whether in relation to our workplace mediator training services, conflict management coaching, conflict mediation, or assistance in dealing with workplace bullying in Sydney, Brisbane, Melbourne, Hobart and beyond, don’t hesitate to call us today on 1300 367 330. We are highly skilled and passionate about what we do and this dedication is reflected in the calibre of our work.

Resolve your Workplace Dispute NOW Contact us

InterMEDIATE Dispute Management has been pre-qualified to provide dispute resolution and training services to various state governments in Australia including NSW Government, QLD Health, NSW Police, APRA, OFMA, Arts Law and many others. We are the only private organisation in Australia to have been nominated to the Federal Government's website for dispute resolution services.

We draw on our team of workplace mediators’ 380+ years of experience to educate our clients about managing future conflict. Employees learn about different conflict styles and how to better communicate and collaborate.

'When Sally became our manager, she was so overbearing that many of us didn't want to go to work. After two sessions with InterMEDIATE, we began to re-build our great TEAM, agreed to a workplace charter and even decided what we'd so if there's conflict brewing in the future." BW, NSW state government agency.

Early intervention is vital. Resolving disputes effectively at an early stage increases employee engagement, improves workplace culture and productivity. Managing a conflict is not just about the current dispute. That is often just a symptom of a much larger issue. Our skilled mediators help parties to identify those underlying issues, allowing each to be heard with an equal voice, enabling them to gain a thorough understanding of each person's perspective, encouraging self-reflection, agreement and lasting resolution. Let us help you get your workplace working functionally, harmoniously and productively.

How Mediation Works Best

Under the new Work Health and Safety legislation, employers must ensure psychological and physical safety to protect employees from conflict, bullying and harassment. It is a legal requirement to have a dispute management plan in place to prevent, as well as quickly and appropriately deal with disputes. Resolving issues allows you to get back to business quickly. A more harmonious team is more effective and this means better work practices, higher productivity and profits.

Here's how we help:

      • Impartial, confidential advice and training to eradicate bullying & harassment and responsibly manage disputes before they escalate
      • Ensure a safe environment for workers to explore issues and air their grievances.
      • Coaching team leaders, managers and supervisors to create a productive and positive workplace.
      • Employee Assistance Program (EAP): confidential counselling for personal matters, addictions, anger management, grief, trauma and critical incidents to ensure wellbeing and engagement of workers and positive culture, to optimise effectiveness of your workplace.
      • Fact finding - workplace investigations, impartial and sensitive process when and where required, culminates in a confidential report to the decision maker.
      • Cost effective resolution solutions - avoid absenteeism, boost productivity, improve staff morale and increase profits.
      • Available during and after hours, 7 days a week for your privacy and convenience.

Resolve your Workplace Dispute NOW Contact us

InterMEDIATE Dispute Management Pty Ltd mediators, facilitators, conciliators, trainers and coaches are independent of the employer organisation, which is vital to the confidence of the parties, the integrity of the process, and therefore the success of the dispute resolution. Workplace mediation and dispute resolution are useful for assisting employers and employees to resolve disputes, conflict and disrespectful behaviour, (most) bullying, harassment and toxic cultures.

InterMEDIATE Dispute Management's independent, impartial and unbiased mediators assist parties to communicate respectfully and effectively to resolve their issues. Confidentiality and privacy helps enable parties to speak openly about their issues in workplace mediation.

The workplace mediation process encourages parties in dispute to identify, isolate and explore each issue in a safe environment. Skilled workplace mediators are able to facilitate respectful and fair discussion, clarify and all issues to be explored and guide the parties to understanding, option generating and agreement. Parties are encouraged to agree about what they will and will not disclose to their employer about their agreement, ensuring their employer understands that the dispute has been effectively resolved.

It is a legal obligation of employers to detect workplace conflict and workplace disputes to protect workers. Employers must have policies and practices in place for conflict management.

Penalties for ignoring the safety of workers under the legislation are significant. The maximum penalty for breaches have been extended from business owners to all officers in the organisation. These can be hundreds of thousands of dollars and/or terms of imprisonment

Employee Assistance Program (EAP)

An Employee Assistance Program (EAP) helps to ensure the mental health of employees and their families and in turn, increase the harmony and productivity of your organisation. EAP provides private and confidential counselling for personal matters, drug and alcohol counselling for those with substance abuse problems, anger management, grief counselling, trauma and critical incident counselling. Employees are encouraged to contact InterMEDIATE Dispute Management directly for EAP services, during or after hours, 7 days a week. EAP also provides management advice, coaching and training. For further information visit our EAP webpage.

Our workplace mediators, counsellors and coaches are available throughout Brisbane, Melbourne, Canberra, Sydney, and Australia wide. Contact us today for more details by calling 1300 367 330.

Resolve your Workplace Dispute NOW Contact us

Click here to download our free "Workplace Culture Diagnostic"